Last Updated: June 2026

At ROSENEST, customer satisfaction is important to us.

Exchanges

We accept exchanges within 7 days of receiving your order if:

• The item is unused and unworn.
• The original tags and packaging are intact.
• The product is in its original condition.

Non-Exchangeable Items

For hygiene reasons, certain intimate wear products may not be eligible for exchange once opened or used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Refunds

Refunds may be issued only in cases where:

• The ordered item is unavailable.
• A damaged or incorrect item cannot be replaced.
• An approved refund request has been reviewed by our support team.

Refund processing times may vary depending on the payment method used.

Contact Support

For exchange or refund requests, please contact our customer support team with your order details.